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      • General
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      • Technical Inquiries

      Technical Inquiries

      Find answers for self-guided technical questions.
      • How do I redeem my group's discount code?
      • How do I download my eBook?
      • Why is the video in the course player frozen?
      • How come I didn't receive the email for the self-guided course?
      • What should I do about "Retry Later" error message?
      • How do I turn on subtitles/close caption on the course video?
      • How come my password is not accepted?
      • I didn't receive the email link for a public live guided training session.
      • How do I download the certificate after course completion?
      www.ictinc.ca Help Center
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