Technical Inquiries

Find answers for self-guided technical questions.

• How do I redeem my group's discount code?
• How do I download my eBook?
• Why is the video in the course player frozen?
• How come I didn't receive the email for the self-guided course?
• What should I do about "Retry Later" error message?
• How do I turn on subtitles/close caption on the course video?
• How come my password is not accepted?
• I didn't receive the email link for a public live guided training session.
• How do I download the certificate after course completion?